I've used many wonderful film labs, but I'm a Photo Impact client for life because of the exceptional and personal customer service I've consistently received. I've never felt like just like a number... I aways receive a personal call or email to alert me of any status updates, and I never have to wonder when my scans will be ready. And of course, when my scans are ready, they always look just the way I imagined (or better!). The very first time I had Photo Impact scan my film, I called Steve and remember saying "My film has never looked so good!" and that continues to be true!